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Delivery is fast & discrete

We dispatch goods every day Monday to Friday excluding bank holidays. Most orders placed before 3.30pm Monday to Friday will be dispatched the same day. We respect your confidentiality and our parcels are always discretely packaged. All orders are packaged in plain packaging. All our outer packaging is discreet brown padded jiffy packs or parcels with no company advertising or logo's

Current free delivery offers

Standard 2nd Class UK delivery is currently FREE when you spend over £5 net on goods until the end of January 2018
UK Mainland Courier Delivery is FREE when you spend over £250 on goods net VAT

Delivery options

Please select the delivery option you require at the checkout.

Standard Royal Mail 2nd Class Parcel UK £1.95 or FREE when you spend over £5 net VAT on goods
Dispatch into the next available Royal Mail collection and usually delivered in 2-7 working days (95%).

Royal Mail 1st Class Parcel UK £2.95

Dispatch into next available collection. Delivery usually in 1-3 working days. Signature required on delivery.

Royal Mail 2nd Class Recorded Parcel UK £3.75
Priority packing & dispatch into the next available Royal Mail collection with delivery in 2-7 working days. Trackable & insured with signature POD.

Royal Mail 1st Class Recorded Parcel UK £4.75
Priority packing & dispatch into the next available Royal Mail collection with delivery in 1-3 working days. Trackable & insured with signature POD.

Express UK Delivery by Royal Mail Special Delivery £9.95
Priority packing & dispatch. Next business day delivery before 1pm if ordered before 4pm. If ordered over a weekend delivery will be Tuesday before 1pm. if ordered on a Friday delivery may be on the Saturday but may be on the Monday before 1pm. Signature required on delivery. Up to weight 2kg. Not available over bank holidays

UK Mainland Courier Delivery £9.95
Priority Packing & Dispatch by UK Courier. Recommended for large orders. No weight limit. Delivery in 1-2 business days.Free when you spend over £250 on goods net VAT. This option is ideal for larger bulky orders eg NHS clinics, fertility clinics, GP surgeries etc Free when you spend over £250 in a single online transaction

International Airsure £11.95
Priority packing. All our international orders are shipped by Airsure priority service or international courier fast international service. Delivery usuallly between 2-6 working days from dispatch depending on the country. Orders that are too large or heavy may be need to be sent by International courier. . If this is the case our customer services team will contact you and may need to process an additional payment.

International Courier Delivery £24.99
Priority packing and order processing with same day order collection up to 3pm. Goods up to 20kg, fully trackable to point of delivery with full proof of delivery available..This option is ideal for larger bulky international orders eg hospitals clinics, fertility clinics, businesses ,research labs etc Orders that are too large for Airsure may also be sent by this method (see above for details) We may have to contact you for an additional payment if this is the case . If you require a quote for a larger order please contact our customer services team.

How do I check on my order ?

You are now able to check on the status of your order online by entering your order number on our online order tracking. Alternatively you can e-mail customer services at any time to check on the status of your order at customerservices@accessdiagnostics.co.uk or telephone 01263 731 168 during office hours Monday to Friday 8.30am to 4.30pm and select option 1 or option 2

Our service standards

We aim to get your order into the next available collection available after you order is received, however this does not guarantee next day delivery. If you require the goods urgently please select one of our express or priority delivery options at the checkout. Orders not received within 7 days for UK and 14 days for international delivery should be notified by e-mail to customer services with details of your basket number and/or worldpay transaction number. Many of our larger packs require a signature at delivery. Where a "signed for" service is used, we will e-mail the parcel reference number to you upon request.

Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order. Please also give a current and active contact telephone number, if possible where you may be available during office hours, should we need to contact you to confirm details of your order. We reserve the right to decline orders where the address is incomplete or to un-registered business addresses or shared mail drop points or PO box.
Please ensure you check the address given is complete and that the correct post code has been applied to both invoicing and delivery details.

If you need to contact us about your order:

e-mail customerservices@accessdiagnostics.co.uk

Telephone 01263 731 168

8.30am-4.30pm Monday to Friday

Returning unwanted goods

Your satisfaction is very important to us. If you are not completely satisfied with your purchase or you change your mind we offer a 28 day no quibble returns policy provided that the goods are unopened and unused. Any unopened items may be returned within 28 days of purchase for a full refund. Please e-mail our customer services for instructions for returning goods. Please note that, once opened and or used, products cannot be returned to us unless they are faulty. For advice on returning faulty goods see below. Your rights are protected under the EU distance selling regulations.
e-mail customer services

Returning faulty goods

We will of course replace any faulty goods under the relevant warranty.
If you have a problem please contact customer services by e-mail, or telephone during office hours for advice,
e-mail customer services

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