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About Us

This web site is owned and operated by Access Diagnostic Tests UK Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Access Diagnostic Tests UK Ltd
Unit 19 Shepheards Close Aylsham Business Estate Aylsham Norfolk NR11 6SZ United Kingdom
Phone: Tel 01263 731 168
Fax: 801614862
Email: customerservices [at] access-diagnostic-tests [dot] co [dot] uk
VAT Reg 801 6148 62


Company Registration: <04781862 >

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We respect your confidentiality and discretion. All orders are packaged in plain packaging.

All our outer packaging is dicreet brown padded jiffy packs or parcels with no company advertising or logo's

We aim to get your order into the next collection available after you order is received.

Orders not received within 7 days should be notified by e-mail to customer services with details of your basket number and/or worldpay transaction number.

If your order is time critical please select to the "Express Delivery" product option as a basket item prior to check out.

Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.

Delivery Schedule

See delivery info for shipping and handling

Back Orders

f your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK VAT is added.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted by Worldpay, the leading online card payment service provider. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on Tel 01263 731 168 (International +44 Tel 01263 731 168) or fax us on 801614862 or write to us at Unit 19 Shepheards Close Aylsham Business Estate Aylsham Norfolk NR11 6SZ United Kingdom

Privacy Policy

Access Diagnostic Tests UK Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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