Covid-19 Policy

Covid 19 policy

Access Diagnostics business update and prevention policy for Covid 19 last updated 16/6/21

We are open for business and everyone at Access Diagnostics and our delivery partners are working very hard to ensure that we’re able to get fertility products and pregnancy tests to you as quickly and as safely as possible, and in line with all UK government guidelines for UK e-commerce businesses.

The health and safety of our staff, customers and delivery partners is of the utmost importance to us.

Covid measures

Social distancing, mask wearing, lateral flow testing and increased cleaning and hygiene measures in line with UK government guidelines are in place in our UK offices and warehouses, to protect our team and customers, and we are operating at normal staff capacity.

So far we have had no staff illness due to Covid-19, and the day to day operations of the business are continuing as efficiently as normal

If you have any concerns please do not hesitate to contact us by e-mail or telephone 01263 731 168 8.30-4pm Monday to Friday during our office hours. Contact email at bottom of this page

We will continue to monitor the scientific and UK government advice and will publish regular updates on our website.

UK stock

We are holding excellent stocks of our best selling pregnancy test strips, ovulation test strips, home fertility test kits and fertility lubricants Conceive Plus and Fertilsafe.

There is currently a shortage of Pre-seed fertility lubricant in the both the UK and Europe. We are currently out of stock but hoping to restock late April , or early May 2021. Pre-Seed will be released for pre-order once we have a confirmed the arrival date in our UK warehouse. 

Dispatch times

So far our dispatch times from our warehouse in Norfolk are unaffected. Most fertility orders received before 3pm Monday to Friday are still being dispatched from us on the same day either by Royal Mail or courier.

Delivery times 

Covid-19 measures may slow some Royal Mail and some courier service delivery times, so please allow extra time for deliveries before contacting customer services.

We apologise for any inconvenience that this may cause. Due to this your order from Access Diagnostics may take a little longer than usual. We thank you for your continued support during these challenging times. If you require your fertility tests and fertility products quickly, please select UK courier delivery as this service is much faster currently than Royal Mail

Safe Delivery

To maintain social distancing of at least 2 metres courier delivery drivers are not asking for signatures. Instead the driver may log the name of the person accepting the item or take a photo of where your parcel has been left.

To help ensure the safety of our customers and delivery partners, packages will usually be left at your doorstep where appropriate. Please allow the delivery person or postman to move back before you collect your package.

If you would like to tell us a safe location to leave your package, please add delivery instructions in the notes when placing your order, or if ordering by telephone please advise the person processing your order so that they can add it to order delivery information.

Next day UK delivery reinstated

As things are now greatly improved with UK delivery services we have reinstated the next day guaranteed UK delivery services. 

The following UK delivery options have now been re-instated 

  • Royal Mail Special Delivery service 
  • Next business day UK courier delivery 
  • UK Saturday courier delivery 

Once the Royal Mail and our couriers are able to guarantee the next day delivery services above they will be re-instated.

For the quickest UK delivery currently please select first class next day UK courier for large parcels or Royal Mail Special Delivery for small orders.

Other UK delivery options 

  • 1st Class Royal Mail delivery usually between 1-5 days currently £2.95 FREE when you spend over £20
  • 2nd class Royal Mail delivery FREE delivery usually 3-7 days may take longer currently Free 
  • Priority courier delivery mainland UK usually 1-2 business days, highland and islands longer. Courier delivery is free when you spend over £150

International online delivery options 

The international delivery options are unchanged but may take considerably longer than usual currently due to Covid-19 restrictions and increased customs regulations post Brexit. 

  • International Airsure Delivery £11.95 delivery times vary by country
  • International Courier (Europe only) from £24.99

Contact us by telephone or e-mail

If you have any concerns at all or require any advice or assistance our customer services team can still be contacted by telephone as normal Monday to Friday 8.30 to 4.30pm on 01263 731 168 or by e-mail. 

Access Diagnostics Covid 19 policy last reviewed and updated 16/6/21