Access Diagnostics Fertility UK Delivery Information
Fast discreet dispatch
All orders received Monday to Friday before 3pm (excluding Bank Holidays) will be dispatched on the same day. Orders placed after 3pm on weekday, on weekends, or bank holidays are dispatched the next working day. This means that an order placed after 3.00pm on a Friday will not be dispatched until the following Monday)
All of our outer packaging is discreet brown or white padded envelopes, grey courier bags or boxes with no company advertising or logos.
You can select the following UK shipping options on the checkout page:
- Royal Mail Tracked 24
- Royal Mail Tracked 48
- Royal Mail Special Delivery
- Next Business Day Courier
- Saturday Courier Delivery
- UK express next day courier before 1pm £
Under normal conditions your mail would be delivered as detailed below:
- Royal Mail Tracked 48 £2.95 – Free when you spend over £50. Provides full online tracking to enable you to keep track of the delivery progress, with email notifications automatically sent to the email address you used for your order. Royal Mail aim to deliver tracked 48 items within 2-3 working days of dispatch.
- Royal Mail Tracked 24 £3.95 – Provides full online tracking to enable you to keep track of the delivery progress, with email notifications automatically sent to the email address you used for your order. Royal Mail aim to deliver tracked 24 items within 1-2 working day of dispatch.
- UK Courier £9.95. (Free when you spend over £250) Under normal circumstances delivery is usually next working day from dispatch if ordered Monday to Thursday before 3pm. Delivery will usually be 1-3 days when ordered overnight or on weekends. Excludes Northern Ireland.
- UK Saturday Courier £9.95. Select this courier option if you wish your order to be delivered on a Saturday. Excludes Northern Ireland.
- Royal Mail Special Delivery £14.95- Signature or proof of delivery required so someone needs to be in to accept the delivery. Royal Mail guarantee to deliver all packages on the day after dispatch (this does not includes orders dispatched on a Friday which may be delivered Saturday but are not guaranteed to arrive on the Saturday, some may arrive Monday). Email notifications are automatically sent to the email address you used for your order. Please note that any Special Delivery orders placed after 3.30pm on a Friday will not be dispatched until the following Monday and thus will not be delivered until the Tuesday. This option is only available on small orders up to £149.99. No Sunday delivery.
- UK express next day courier before 1pm £25.00 Delivery next working day after dispatch usually before 1pm. Excludes bank holidays and weekends. Order must be placed before 3pm Monday to Friday to get next day delivery. Only available on orders over £70 in value. No delivery on Sundays. For Saturday delivery please select the Saturday delivery option on website. Priority packing and dispatch from our UK warehouse. If ordered on a Friday delivery may be on the Saturday.
Delivery to Northern Ireland
You can select the following shipping options for Northern Ireland on the checkout page:
- Royal Mail Tracked 24 (on orders up to £100)
- Royal Mail Tracked 48 (on orders up to £100)
- Courier Delivery £25.99
There are currently no free delivery offers for Northern Ireland. If you have wish to place a larger order or have any questions regarding delivery to Northern Ireland please contact our trade team,
International delivery options
Since January 2021 exports from the UK to EU are now subject to import checks and EU countries may apply VAT , duty and fees associated with the import. As a result of this all of the international delivery services to the EU are much slower than they used to be due to delays caused by the new customs regulations for deliveries from UK to EU. Customers who wish to order from outside the UK, will now need to order offline through our trade team, and arrange their own courier collection from our warehouses for delivery, to their country. Their is a minimum order value for this of service of £100.
How quickly will my order be dispatched?
Most orders placed at our fertility website before 3pm Monday to Friday (excludes bank holidays),are dispatched from us on the day they are ordered. Orders placed overnight, on bank holidays or at the weekend are dispatched into the next available collection.
How quickly will my order be delivered?
This depends on the delivery option you select at checkout. While most deliveries are arriving quickly, Covid-19 measures are still slowing some Royal Mail delivery times in some areas, so please allow extra time for your fertility tests and fertility products to be delivered before contacting our customer services team.
What are the fastest UK delivery options?
For the fastest UK delivery service please select Royal Mail Special delivery for small orders and UK priority courier for larger orders (free when you spend over £250 )
Is your packaging discreet?
We respect your confidentiality and our parcels are always discreetly packaged. The outer packaging is discreet brown padded jiffy packs for smaller orders or courier packs for larger orders.
Do you offer express next day UK delivery?
Yes if your order is placed before 3pm Monday to Friday (excludes bank holidays) please select express courier for large orders, or Royal Mail Special Delivery for small orders. This excludes Northern Ireland.
How do I check on my order?
You will receive an e-mail once your order has been placed and another once it has been dispatched
How do I contact you about my order?
If there is any problem with your delivery, please contact us, so that we can resolve it for you. Our customer support team are available by chat, e-mail and telephone 8.30am-5pm Monday to Friday