Returns

 

Returning unwanted goods

Your satisfaction is very important to us. If you are not completely satisfied with your purchase from Access Diagnostics or you change your mind we offer a 28 day no quibble returns policy provided that the goods are unopened and unused.

  • Any unopened items may be returned within 28 days of purchase for a full refund.
  • Please e-mail customer services for instructions for returning goods.
  • Please note that once opened and or used, products cannot be returned to us unless they are faulty.
  • For advice on returning faulty goods see below.
  • Your rights are protected under the UK Consumer Contracts Regulations

Returning faulty goods

We will, of course, always replace any faulty goods under the relevant warranty. If you have a problem please contact customer services by e-mail, or telephone during office hours Monday to Friday 8.30am to 5pm for advice.

Important: Please do not return used test kits

For health, safety and hygiene reasons, please do not return any test kits or testing components that have been used for blood, urine or saliva testing.

This includes:

  • Blood testing kits where the lancet has been used or remains inserted
  • Test strips or cassettes that have been used with blood, urine or saliva
  • Urine testing containers or test devices that have been used
  • Saliva collection or testing devices that have been used
  • Any packaging or components that have come into contact with bodily fluids

Used testing products must not be posted back to us. Please dispose of used testing materials safely and responsibly in accordance with the instructions supplied with your test kit and any applicable local waste-disposal guidance.

For your own safety, never send a used lancet or any sharp object through the post.

If you believe your test kit is faulty or you need to return an item for another reason, please contact us before sending it back. We may ask you to provide photographs or other information so that we can investigate the issue without requiring the used testing device to be returned.

Please ensure that all items returned to us are unused, clean and free from any bodily fluids.

Thank you for helping us keep our returns process safe for our customers and staff, and the postal services.

Frequently Asked Questions