Returning unwanted goods

Your satisfaction is very important to usIf you are not completely satisfied with your purchase from Access Diagnostics or you change your mind we offer a 28 day no quibble returns policy provided that the goods are unopened and unused.

  • Any unopened items may be returned within 28 days of purchase for a full refund.
  • Please e-mail customer services for instructions for returning goods.
  • Please note that once opened and or used, products cannot be returned to us unless they are faulty.
  • For advice on returning faulty goods see below.
  • Your rights are protected under the UK Consumer Contracts Regulations

Returning faulty goods

We will, of course, always replace any faulty goods under the relevant warranty. If you have a problem please contact customer services by e-mail, or telephone during office hours Monday to Friday 8.30am to 5pm for advice.