Frequently asked questions
How quick is your delivery?
Most orders placed at our website before 3pm Monday to Friday (excludes bank holidays and UK postal strikes), are dispatched from us on the day they are ordered. Orders placed overnight, on bank holidays or at the weekend are dispatched into the next available collection. You can choose from 4 delivery options including two express delivery services.
Is your packaging discreet?
Our packaging is very discreet. Your order will be packed either in a padded brown or white padded envelope, or in a box in a courier pack. There is no company advertising on the outer packaging.
Can I collect my order?
When will you have more stock?
Due to unprecedented demand this year for home fertility products and ultra sensitive early detection pregnancy tests and eco friendly ovulation test strips , we have increased our stock levels of our most popular pregnancy tests, ovulation tests, fertility tests and fertility products.
More stock is becoming available regularly. if an item is out of stock, this will be shown on the product listing. If we know when the product will be back in stock, we will add the expected date of the new stocks arrival to the listing. You may register to be notified when the product is back in stock.
Can I pre-order an out of stock item?
If an item is out of stock, but due in soon you may be able to pre-order. If this is the case this will be shown on the product listing with an expected dispatch date. Alternatively contact our trade team to place a trade order and reserve stock.
How do I contact you about an order?
Our customer support team are available by chat, e-mail and telephone 8.30am-4.30pm Monday to Friday. Please make sure to include your order number if you need to contact us.