Frequently asked questions
Are you still open?
We're still open and working hard to ship your orders quickly. if you cant find the answer to your question in our FAQ section please do get in touch. Our customer services team are available by e-mail and telephone Monday to Friday 8.30am to 5pm.
Is delivery delayed?
While delivery times are greatly improved compared to earlier year, Covid-19 measures may slow some of the Royal Mail and some UK courier service delivery times, as well as some international delivery services.
If you require your goods quickly please select one of our express delivery options or 1st class Royal Mail.
Is your packaging discreet?
Our packaging is very discreet. Your order will be packed either in a padded brown or white padded envelope, or in a box in a courier pack. There is no company advertising on the outer packaging.
When will you have more stock?
Due to unprecedented demand this year for home fertility products and ultra sensitive pregnancy tests, we have upped our stock levels of our most popular pregnancy tests, ovulation tests, fertility tests and fertility products.
More stock is becoming available regularly. if an item is out of stock, this will be shown on the product listing. If we know when the product will be back in stock, we will add the expected date of the new stocks arrival to the listing.
Can I pre-order an out of stock item?
If an item is out of stock, but due in soon you may be able to pre-order. If this is the case this will be shown on the product listing with an expected dispatch date.
How do I contact you about an order?
Our customer support team are available by e-mail and telephone 8.30am-4.30pm Monday to Friday. Please make sure to include your order number if you need to contact us.